Your rights and our commitments when it comes to returns and refunds.
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected].
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.
For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is returned to our warehouse for inspection, the refund process will begin.